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The Social Media Crisis

December 6, 2010

Facebook and other social networks have proven to revolutionize marketing and brand management for companies everywhere. While this can catapult a company into a whole new realm of marketing, it also has the power to spiral out of control. So what exactly is the protocol for handling those situations? There doesn’t seem to be a How-To guide just yet, but this article we found certainly gives some great examples and tips on how to deal with a social media crisis. As the examples show, you have two very different options. You can run and hide, ignore the problem all together, and thus find yourself in an even worse predicament. Or, you can face it head on with honesty, sincerity and a genuine intent to make it right.

As a consumer, do you agree with the advice given in this article? What if a company does ignore questionable comments on their page? Does that help or hurt them in your eyes?

Right now we are thankful that we are not dealing with a social media crisis, but if the time ever comes, we are prepared!

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